Provides leadership for service delivery team including planning, coaching, recruitment, selection, performance development and mentoring; Regular, consistent and punctual attendance; Provide service delivery leadership, support and accountability for Wi-Fi network deployment projects in high profile enterprise locations across US; Craft influential C-level communications and deliver with clarity, confidence, and enthusiasm; Manage site revisit work queue for change requests or incomplete work orders; Develop and sustain trust-based relationships with Directors, Vice Presidents, and C-level executives; Ensure implementations meet client objectives and client satisfaction is achieved and exceeded; Ensure project implementation plan is built and formally delivered to client; Oversee warehouse and logistics functions for receiving and shipping of job materials; Facilitate project status meetings with key stakeholders on a regular basis; Other duties and responsibilities as assigned; Develop and deliver Advisory methodologies for various industries focused on program management and large transformational programs; Deliver project monitoring and control ensuring project milestones and key tasks are accomplished and overall timelines are met; Coordinate with Design Engineering team to provide technical expertise to field services personnel and contractors on site. Key Tasks/Accountabilities To contribute to the overall success of the business by playing an active role in the leadership team. Displayed here are job ads that match your query. Director of service delivery job description. How Much Does a Service Coordinator Make? Leverage your professional network, and get hired. Depending on the company, these professionals can have both technical and administrative roles where they help resolve technical problems, manage team performance, track finances and control the quality of service delivery. Responsibilities: Provides leadership for service delivery team including planning, coaching, recruitment, selection, performance development and mentoring; Find and apply today for the latest Service Delivery Director jobs like Directing, Management, Accountancy and more. Service delivery managers focus on maintaining good relationships with clients and improving the company's services to keep them satisfied. A service delivery manager's role focuses on keeping clients satisfied with the company's services through managing projects, fixing any reliability issues, tracking service metrics, managing budgets and helping lead the professionals responsible for getting services delivered to clients. For the 6 months to 24 November 2020, Service Delivery Director job roles required the following IT skills in order of popularity. Sort by: relevance - date. Project And Service Delivery Manager / Director Job Description Manage projects with top-down oversight throughout entire execution to ensure success as defined by adherence to… 60 days ago Leverage your professional network, and get hired. As of May 2017, transportation, storage and distribution managers – including service delivery managers – had an annual median wage of $92,460, based on data from the U.S. Bureau of Labor Statistics. 460 Service Director jobs and careers on totaljobs. They interact with both the company's management and logistics employees, as well as with the company's clients, which can require communication in different languages and across different time zones. Half of them earned higher wages, and half earned lower wages. Service Delivery Director jobs. Job Description for Freight Logistics Managers. Here at Third Sector Jobs we specialise in a large variety of jobs within charity including part time charity operations jobs, charity operations jobs in London, charity operations jobs in the UK and many more. What Is a Logistics & Operations Manager. Email field should not be empty Please enter a valid email address. You can have an advantage finding a service delivery manager position with both logistics and leadership experience. For example, a service delivery manager's roles and responsibilities in a technology company might include troubleshooting technical issues, ensuring that service agreements get met and assisting with contract renewal. The role and responsibilities of a multi-functional Service Delivery manager are certainly documented within the 1,500 odd pages of Service Management Best Practice, you … Their salaries increase significantly, based on their experience, and promotion to working as a service delivery director can lead to even higher earnings. 52,038 Service Delivery Director jobs available on Indeed.com. The broad skill set needed for service delivery managers means that coursework in customer relationship management, project management and quality control are helpful. The Average Starting Salary for Logistics Supervisor, O*Net OnLine: Summary Report for 11-3071.02 - Storage and Distribution Managers, Bureau of Labor Statistics: 11-3071 Transportation, Storage and Distribution Managers, Bureau of Labor Statistics: Data for Occupations Not Covered in Detail, PayScale: Service Delivery Manager Salary, The Salary of a Finance Manager in the Oil and Gas Services Industry, The Average Salary of a Logistics Manager. Duties can vary, based on the type of company. Including requirements, responsibilities, statistics, industries, similar jobs and job openings for Customer Service Director. This free director job description sample template can help you attract an innovative and experienced director to your company. 2,770 IT Service Delivery Director jobs available on Indeed.com. Service Delivery Director Skill Set Top 18 Co-occurring IT Skills. We make the hiring process one step easier by … Job Description of a Service Delivery Manager Job Description. In any work setting, this role requires someone who can keep a positive relationship with clients, manage finances, meet deadlines, lead a team, stay organized, manage conflict and use creativity to find ways to make the service better. A service director evaluates key metrics to gauge the quality of customer service, develops client-retention programs and resolves customer issues. Director of Delivery – Software Service Type: Full-time Experience Level: Director Functions: Information Technology Industries: Computer Software Pay Range: Commensurate with position Job Description Director of Delivery, Software Services is a next to C-level position which will involve the candidate to touch almost all aspects of the company. He/she assists the top management in the development of service plans and policies and ensures that such plans and policies are followed in delivering IT services to clients. A service delivery manager's role focuses on keeping clients satisfied with the company's services... Education Requirements. Managers who worked in company and enterprise management earned more than those in truck transportation, with respective average wages of $89,920 and $124,210. While some employers only ask for a high school diploma, service delivery positions often... Industry. The high level of interaction with clients, employees and management along with the variety of skills required make being a service delivery manager a fit if you're an outgoing problem solver with customer service and management experience. The job description of the service delivery manager entails coordinating and directing the activities of the service delivery team to ensure set goals are achieved. He/she ensures that his/her team members adhere to laid down instructions. New Service Delivery Director jobs added daily. Head of service delivery job description Enter your email address to receive alerts when we have new listings available for Head of service delivery job description . A service delivery manager identifies a client’s needs and oversees the delivery of the services within the context of the business. Find and apply today for the latest Service Director jobs like Client Director, Deputy Director, Director of Retail and more. A Service Delivery Manager may work in a variety of industries and can perform both technical and administrative tasks, such as solving technical problems, managing team performance, and controlling service quality. We’ll get you noticed. 89 Service Delivery Director jobs and careers on totaljobs. Corporate Applications Technology Consultant Services Director IT Detroit AlixPartners - Southfield, Michigan (+1 location). In May 2018, PayScale.com showed that service delivery managers overall earned between $49,588 and $129,565 a year, and earned these average salaries by experience level: In 2016, there were 115,500 storage, transportation and distribution managers employed in the country, according to the BLS. Service delivery managers most often work at technology companies, professional services firms such as law offices and financial firms, and transportation and logistics companies. Visit PayScale to research service delivery director salaries by city, experience, skill, employer and more. She has a Master of Business Administration degree from Western Governors University along with eight years of experience managing all aspects of her small business. Job Scope: Lead a team of Customer Services Team Leaders and Customer Services Representatives. Director, Service Delivery Job Description Template. In contrast, a service delivery manager working in a logistics firm may check that the inventory will meet customer demands and will analyze risks in the supply chain. Between 2016 and 2026, this number is expected to increase at an average 7 percent rate to add 7,800 manager jobs. Service Delivery Manager vacatures. Ashley Donohoe started writing professionally in 2010 about career, business and technology topics. The manager operates within a software development environment in software companies or virtually any type of company with software development resources. Director of Delivery - job description 1. As with other logistics jobs, companies will need more managers to help ensure that goods move efficiently to customers. Job description for Customer Service Director. This role can lead to irregular hours in companies that provide around-the-clock services, along with some travel to clients and occasional overtime to handle urgent issues that affect customer satisfaction. Search 3,561 Service Delivery Director jobs now available on Indeed.com, the world's largest job site. Our company is looking for a Director, Service Delivery to join our team. Displayed here are Job Ads that match your query. We’ll get you noticed. The director also implements training sessions for personnel and formulates a company's customer service … Sort by: relevance - date. Job Specifications. Service Delivery Manager (m/v), Service Delivery Manager, Regional Manager en meer op Indeed.com Knowing how to use software for business-decision support, supply chain management and enterprise resource planning is also important, and roles in technology companies can require additional technical skills. Service Delivery Director jobs. Today's top 4,000+ Service Delivery Director jobs in United States. Page 1 of 604 jobs. Whether you are looking for the latest vacancy or have a job within charity to fill, Third Sector Jobs … Our successful transition into cloud based services will require an exceptional, bold and innovative Director to be accountable for project services, service support and service delivery processes to meet the business needs of the Department in a cloud based environment. The average salary for a Service Delivery Director is $126,817. Apply to Delivery Driver, Vice President, Director and more! The foundation of this position is establishing processes to provide consistently high levels of customer service in a cost-effective manner. Start a free Workable trial and post your ad on the most popular job … New Service Delivery Director jobs added daily. Today’s top 84 Service Delivery Director jobs in Singapore. Service delivery managers usually reach the position after working five or more years in the field. Enter your email address to receive alerts when we have new listings available for Director of service delivery job description. Hiring Managing Director job description Post this Managing Director job description job ad to 18+ free job boards with one submission. A software delivery manager coordinates and manages the software development process for specific software projects. Indeed may be compensated by … Apply to Director of Information Technology, Service Delivery Manager, Vice President of Information Technology and more! If you 'Google' Service Delivery Manager jobs there are thousands of jobs on various job boards around the world. Company Description Merkle is a leading data-driven, technology-enabled, global performance marketing agency that specializes in the delivery of unique, personalized customer experiences across platforms and devices…Job Description The AEM Senior Director role will be responsible for taking AEM platform implementation projects with multiple complex integrations through the entire life cycle… Today’s top 41 Service Delivery Director jobs in India. Demonstrated ability to build and lead teams of various size in delivery of services to customer, including leading remote or offshore resources; Ability to formulate and express ideas clearly and effectively in verbal and written presentations; Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future; Requires strong management, organizational, team building, coaching and mentoring skills; Well established track record of producing high quality results while establishing/maintaining customer relationships at all levels; A minimum of eight years of experience assessing and planning IT capabilities and transforming large technology programs. The bottom 10 percent of managers made less than $54,300, and the top 10 percent were paid much better, and made more than $156,710. Some other places where her business writing appears include JobHero, LoveToKnow, PocketSense, Bizfluent and Study.com. The Customer Service Director is a key strategic and operational leadership role responsible for the development, continuous improvement and delivery of customer service and the strategic development of operational requirements, process and technology, to deliver key service outcomes for customers in either a B2B or B2C environment. You can cancel your email alerts at any time. Deputise for Customer Service Director as and when appropriate. Page 1 of 4,818 jobs. His/her job description entails coordinating the service delivery team or what is sometimes referred to as the managed service delivery department in some IT firms. New Service Delivery Director jobs added daily. Service Delivery Manager Job Description. Indeed may be compensated by … While some employers only ask for a high school diploma, service delivery positions often require a business-related degree, with up to five years of experience in customer service, leadership and logistics. 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